Live Support Administrator
2 semanas atrás
About the Role
Stats Perform is seeking a highly skilled Live Support Administrator to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities:
- Provide first-level customer support via ticketing system and instant messaging
- Escalate customer queries to other support units in a timely manner
- Deal with match-day related game requests, including fixture updates and match cancellations
- Administer games, including new game offers, competition format changes, and communication with operational managers
- Monitor games and perform corrective actions as needed
- Escalate incidents internally and externally, collaborating closely with other business units
Requirements:
- Minimum 1-year experience in the betting industry
- In-depth knowledge of the RunningBall product and sports portfolio
- Strong multitasking skills to handle client queries and multiple games simultaneously
- Excellent time management and prioritization skills
- Flexibility to work in a 24/7 live environment with peak times at weekends
- Excellent command of English in verbal and written form
- Proficient in technical devices and MS Office package
Why Work at Stats Perform?
We value diversity and creativity, and we invite people from all backgrounds to join our team. At Stats Perform, you'll have the opportunity to make a difference and feel valued and respected for your contribution. We offer a range of benefits, including Mental Health Days Off, flexible working schedules, and opportunities for charitable activities and volunteering.
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