Customer Service Ambassador for Blockchain and Cryptocurrency
1 semana atrás
About Binance: As the leading global blockchain ecosystem, our mission is to accelerate cryptocurrency adoption and increase financial freedom. Our company overview emphasizes a fast-paced, mission-driven organization where opportunities to learn and excel are endless.
Job Summary: We are seeking a skilled Customer Service Representative to join our team. The successful candidate will be responsible for handling customer inquiries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Responsibilities:
- Handle back office tickets and provide 24/7 online enquiry services to customers
- Support other business units with customer liaison and accurately document customer requests and advice
- Provide feedback in the form of documentation and handle customer complaints or special cases
Requirements:
- A college degree or above
- Trilingual speaker with native Spanish, advanced English, and one more language
- A high level of honesty and integrity, proactive and meticulous, with a sense of responsibility and teamwork spirit
- Ability to work under pressure, strong communication skills, and exceed beyond expectation
Benefits:
- Competitive salary: $40,000 - $60,000 per annum
- Flexible working hours, remote-first, and casual work attire
- An opportunity to be part of a truly global organization with international teams and a flat organizational structure
- Bonus: You can enjoy competitive bonuses depending on your performance
Working at Binance: We offer a unique chance to work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless. If you're passionate about customer service and the crypto industry, we encourage you to apply today. Binance is committed to being an equal opportunity employer, valuing diversity and inclusion.
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