Customer Service Ambassador for Global Blockchain Ecosystem

2 semanas atrás


Lisboa, Lisboa, Portugal Binance Tempo inteiro

Binance, a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange, is seeking a skilled Customer Service Representative to join its team.

**Company Overview**: As a pioneer in the blockchain industry, Binance offers a unique opportunity to shape the future of finance and contribute to a user-centric organization with a flat structure. Our mission is to advance the freedom of money and improve financial access for people worldwide.

Job Description

We are looking for a talented individual to represent our brand as a frontlines of the P2P market. Your primary responsibilities will include:

  • Arbitrating customer disputes professionally and maintaining a safe and secure marketplace
  • Investigating trading activity, identifying fraudulent behavior, and taking appropriate actions
  • Creating a culture and processes that achieve business goals and objectives regarding customer service
  • Using Customer Insight and Root Cause Analytics to identify product improvements and presenting them to stakeholders and peers
  • Serving as the Voice of the Customer across the organization and providing feedback through 1:1s and personal development plans
  • Ensuring continuous customer and complainant surveys to produce timely information about customer experience
  • Sharing learning from complaints within the organization, contractors, partners, and publicizing relevant information

Requirements

To succeed in this role, you should have:

  • At least 1 year of proven customer-facing experience or experience as a customer service representative
  • A strong ability to use IT for professional purposes and handle technical queries from customers
  • Exceptional written communication skills and active listening abilities
  • Fluency in English and proficiency in a native language
  • The ability to multitask, prioritize, and control time effectively
  • Familiarity with blockchain, crypto, and P2P payments is a plus
  • Willingness to work weekends and irregular hours, including night shifts

Benefits

Binance offers a competitive salary range between $60,000-$80,000 per annum, depending on experience and qualifications. Additionally, you can expect:

  • A work-from-home arrangement (subject to change based on the business needs)
  • A results-driven workplace with opportunities for career growth and continuous learning
  • Collaboration with world-class talent in a user-centric global organization
  • The chance to tackle unique, fast-paced projects with autonomy in an innovative environment


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