Customer Support Specialist
1 semana atrás
Binance, a leading global blockchain ecosystem, is seeking an experienced Customer Support Representative to join our team. We are the world's largest cryptocurrency exchange by trading volume and registered users, trusted by over 230 million people in 100+ countries.
About BinanceOur industry-leading security, user fund transparency, trading engine speed, deep liquidity, and unmatched portfolio of digital-asset products make us a go-to platform for investors and traders worldwide. As a Customer Support Specialist, you will be part of a user-centric organization with a flat structure, where collaboration and innovation thrive.
Job DescriptionWe are looking for a highly skilled Customer Support Representative to handle high volumes of live chat and phone calls. Your primary goal will be to ensure exceptional service standards and sustain high customer satisfaction. Key responsibilities include:
- Handling customer queries, complaints, and identification approval processes via live chat and phone
- Providing accurate, valid, and comprehensive information to customers
- Managing complaints and offering suitable solutions within specified timeframes
- Fostering strong communication and following established procedures and policies
You will be working closely with cross-functional teams to drive results and achieve business objectives. If you are passionate about delivering top-notch customer support and are eager to join a fast-paced environment, we encourage you to apply.
RequirementsTo be successful in this role, you will need:
- A minimum of 1+ years of experience in customer-facing roles or as a customer service representative
- Fluency in English and German (additional languages a plus)
- The ability to work flexible hours, including weekends and night shifts
- Strong IT skills and technical knowledge to address customer queries
- Exceptional written communication skills and active listening abilities
- Ability to multitask, prioritize tasks effectively, and manage time efficiently
As a valued member of our team, you will have the opportunity to shape the future of the blockchain ecosystem, collaborate with world-class talent, and tackle unique projects with autonomy. Our competitive salary and company benefits package ensures that you are well-rewarded for your hard work.
BenefitsWe offer a comprehensive benefits package, including a competitive salary, which is estimated to be around $60,000-$80,000 per annum based on market rates. Additionally, you can enjoy a work-from-home arrangement and opportunities for career growth and continuous learning.
We are committed to being an equal opportunity employer and believe that a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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