Norwegian Customer Support Representative

1 semana atrás


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro
Headhunt International

We are seeking an experienced Norwegian customer service professional to join our team in Athens, Greece. This is a unique opportunity to relocate to a beautiful country with a low cost of living and work for a Great Place to Work-Certified company.

Job Overview:

This role involves providing exceptional customer support to clients across various industries, including sales, billing inquiries, and technical issues. As a customer service representative, you will be the first point of contact for customers and play a crucial role in ensuring their satisfaction.

Key Responsibilities:
  • Identify customers' needs and deliver appropriate solutions, including sales
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
  • Assist customers to place an order and related issues
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
Requirements:

To succeed in this role, you should have:

  • Fluent Norwegian language skills
  • Excellent communication skills
  • Sales experience with consumer products and services (an asset)
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
  • An empathetic soul with the communication skills that match
  • A positive and adventurous attitude
What We Offer:

We provide complete support to help you ease your relocation to Greece, including flight ticket expenses, hotel accommodation, and support with house searching process. You will also receive:

  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
Relocation Benefits:

We understand that relocating to a new country can be challenging, which is why we offer:

  • Complete support to help you ease your relocation to Greece
  • Flight ticket expenses covered
  • Hotel accommodation provided
  • Support with house searching process


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