Customer Engagement Strategist

Há 1 mês


Vila Real de Santo António, Faro, Portugal BlockLabs Tempo inteiro

At Block Labs, we are shaping the future of decentralized technology by partnering with visionary startups. Our mission is to empower the next wave of blockchain-driven companies through funding, product-market fit refinement, and audience growth.

We're seeking a Cross-Functional CRM Specialist to enhance player engagement and retention on our growing poker platform.

About The Role:

This role involves developing and executing a comprehensive customer relationship management (CRM) strategy to boost player engagement, retention, and loyalty. You will work closely with cross-functional teams to align CRM strategies with overall business objectives.

Key Responsibilities:

  • Develop and Implement CRM Strategies: Create and execute a CRM plan to drive player engagement, retention, and loyalty on our platform.
  • Utilize CRM Tools Effectively: Set up and optimize CRM software to track player activity and engagement, providing regular reports and insights to stakeholders.
  • Segment and Analyze Player Data: Segment player data and analyze behavior to identify target audiences, developing tailored CRM campaigns to drive engagement and reactivation.
  • Automate CRM Campaigns: Design and implement automated CRM campaigns for different player segments, ensuring timely and high-quality campaign execution to maximize impact.
  • Refine Lifecycle Campaigns: Continuously refine and improve lifecycle campaigns by identifying target segments, developing strategies, collaborating with design and product teams, and gathering feedback from stakeholders.
  • Collaborate with Cross-Functional Teams: Work closely with product, marketing, and design teams to ensure CRM strategies align with overall business goals.
  • Monitor and Optimize CRM Performance: Regularly audit CRM strategies and implement testing methodologies to optimize campaigns, using data-driven insights to suggest improvements.

Salary: €60,000 - €80,000 per annum, depending on experience. We offer a competitive salary package that reflects your skills and qualifications.

Benefits:

  • Remote Work Option: Enjoy flexibility in your work environment, with opportunities to work from home or in-office.
  • Professional Development: Pursue ongoing education and training in CRM and related fields to stay ahead in your career.
  • Collaborative Team Environment: Join a diverse team of professionals passionate about driving innovation and excellence in customer engagement.

Educational Requirements:

  • Candidates should have 3-5 years of CRM experience, preferably in tech-driven environments within gaming, poker, or crypto spaces.

Highly Desired Knowledge and Experience:

  • Strong Working Knowledge of CRM Tools: Proficiency in utilizing CRM tools such as Fast Track to manage multi-channel campaigns.
  • Campaign Development and Management: A proven track record in planning, developing, executing, and measuring CRM campaigns that deliver growth and player engagement.
  • Blockchain and Crypto Knowledge: Familiarity with blockchain technology, cryptocurrency, and the Web3 ecosystem would be an asset.


  • Vila Real de Santo António, Faro, Portugal BlockLabs Tempo inteiro

    About Block LabsWe are a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto, and iGaming projects. Our mission is to shape the future of decentralized technology by partnering with visionary startups to raise funding, refine product-market fit, and grow their audiences.Our diverse team drives innovation using...


  • Vila Real, Vila Real, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewAt Goldenergy, we're on a mission to revolutionize customer experiences through innovative solutions. As a leading provider of power and gas services, we're committed to delivering exceptional service that sets us apart from the competition.SalaryWe offer a competitive salary in line with industry standards for this role, ranging from...

  • CRM Manager

    2 meses atrás


    Vila Real de Santo António, Portugal BlockLabs Tempo inteiro

      ️Title: CRM Manager Department: RevOps Location: Europe, Remote About Block LabsBlock Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding, refine...

  • System Integration Developer

    4 semanas atrás


    Vila Real, Vila Real, Portugal Phiture Tempo inteiro

    About the RoleAt Phiture, we are looking for a skilled System Integration Developer to lead system integration developments and ensure quality delivery on projects.Job OverviewWe partner with top companies in the DACH region and Eastern Europe, providing data-driven customer experience transformation solutions.Key ResponsibilitiesImplement system integration...


  • Distrito de Braga, Portugal Webhelp Portugal Tempo inteiro

    **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized...


  • Vila Real, Vila Real, Portugal Phiture Tempo inteiro

    About PhitureWe are a full-service, data-driven customer experience transformation partner, working with Top 500 companies in the DACH region and Eastern Europe.Originally from Switzerland, our company was created out of a merger of two leading digital agencies. Our team of 1200+ digital enthusiasts is innovating the way brands are built, through expertise...


  • Distrito de Beja, Portugal Webhelp Portugal Tempo inteiro

    **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized...

  • Ssis-Sql Developer

    Há 1 mês


    Vila Real, Portugal Phiture Tempo inteiro

    Company Description We Dream. We Do. We Deliver.About Merkle Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and our performance, Merkle delivers...

  • Ssis-Sql Developer

    4 semanas atrás


    Vila Real, Portugal Buscojobs Portugal Tempo inteiro

    Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and our performance, Merkle delivers holistic experiences that promote growth, engagement, and loyalty....

  • Ssis-Sql Developer

    Há 1 mês


    Vila Real, Portugal Dentsu Aegis Network Ltd. Tempo inteiro

    Time type: Full timePosted on: Posted 2 Days AgoJob requisition id: R1076833Job Description: Company Description We Dream. We Do. We Deliver. Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the...

  • Ssis-Sql Developer

    Há 1 mês


    Vila Real, Portugal Dentsu Aegis Network Ltd. Tempo inteiro

    Time type: Full timePosted on: Posted 2 Days AgoJob requisition id: R1076833Job Description:Company DescriptionWe Dream. We Do. We Deliver.Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the...

  • Ssis-Sql Developer

    Há 1 mês


    Vila Real, Portugal Phiture Tempo inteiro

    Company DescriptionWe Dream. We Do. We Deliver.About MerkleMerkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and our performance, Merkle delivers holistic...


  • Vila Real, Portugal Phiture Tempo inteiro

    Company DescriptionWe Dream. We Do. We Deliver.As a full-service, data-driven customer experience transformation , we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger of Namics and Isobar - two leading full-service digital agencies.Our 1200+ digital enthusiasts are...


  • Paço de Arcos, Lisboa, Portugal Nordea Bank Tempo inteiro

    Job OverviewNordea Asset Management (NAM) is a leading financial services group in the Nordic and Baltic Sea regions, serving 11 million clients and employing 30,000 individuals. As a Data Platform Product Manager, you will be part of this organization, contributing to its success by driving the vision and roadmap for data platform initiatives.About This...


  • Vila Nova de Gaia, Portugal CrunchEquation Tempo inteiro

    **Job Title**: Human Resources Specialist **Location**: On-Site, Vila Nova de Gaia **About Us**: CrunchEquation is a consulting firm in the iGaming industry dedicated to empowering businesses with innovative solutions designed to drive success and growth. We specialize in providing exceptional services across customer support, design, marketing, SEO, and...

  • Sales Associate Pt

    7 meses atrás


    Vila do Conde, Portugal Michael Kors Tempo inteiro

    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! - Job Description Sales Associate- Passionate for fashion and a fast paced Jet Set environment, our Sales Associates are Jet Set Ambassadors,...

  • Plant HR Manager

    6 meses atrás


    Paredes de Coura, Portugal DOURDIN SAS Tempo inteiro

    Dourdin - Decorative Solutions designs and produces technical, innovative and durable decorative parts for the automotive, rail and mobility industries. Founded in 1958 by André Dourdin, lithographer and painter, the company's original business was printing and reproducing works of art. With the development of its subsidiaries since 1984, the different...


  • Vila do Conde, Portugal MSX International Tempo inteiro

    Automotive Technical Support Contract : Permanent 40 hours per week Monday to Friday Lisbon, Portugal At  MSX IBERIA   we are looking for a  Senior Technical Support (automotive industry)  to join our great team in  Lisbon. The  main objective  of our future collaborator is to  ensure that customers receive prompt and effective...


  • Rio de Mouro, Portugal Philip Morris International Tempo inteiro

    **Brand Activation Field Specialist (Norte e Sul)** We're recruiting a** Brand Activation Specialist.** Are you the one? Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally redefining our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge...


  • Paço de Arcos, Lisboa, Portugal Thales Tempo inteiro

    Thales: Delivering Operational Advantage through Exceptional Project Management About ThalesAs a global leader in aerospace, defense, and security solutions, Thales empowers armed forces customers to achieve operational superiority. Our mission-critical systems extend across the battlespace, encompassing Above and Sonar, Electronic Combat, and Intelligence,...


  • Rio de Mouro, Portugal Philip Morris International Tempo inteiro

    Be a part of a revolutionary change! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to build a smoke-free future. With huge change, comes great opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter...