Portugal Customer Service Specialist
Há 4 dias
Company Overview: As a global technology and services leader, we power the brands of the future. With operations in over 70 countries, we help well-known brands improve their businesses with technology and integrated solutions.
Salary: We offer a competitive salary and performance bonus for this role. The estimated annual salary for this position in Lisbon, Portugal is around €25,000-€35,000 per year, depending on experience and qualifications.
Job Description: In this role as a Customer Service Representative, you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Your responsibilities will include receiving telephone calls or chats from clients, processing requests via our client policy administration system, and managing policy change requests.
Required Skills and Qualifications: To succeed in this role, you should have a high level of Polish (C2) and fluent English (B2). Previous customer experience is a plus, and you should have excellent verbal and writing skills, coupled with a formal and diplomatic stance. Proactivity, self-motivation, and teamwork are essential qualities for this position.
Benefits: As a valued member of our team, you can expect full-time employment with indefinite contracts, opportunities for career growth and personal development, and access to cutting-edge technologies and training programs. You will also receive a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
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