Customer Service Specialist in Lisbon, Portugal

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About the Role

We are seeking a highly skilled Customer Service Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via inbound calls, chat, or email.

What You Will Do

  • Assist clients with their inquiries and/or requests in a timely and professional manner.
  • Resolve product or service problems by clarifying the customer's complaints and providing accurate solutions.
  • Provide real-time information to empower customers to make informed decisions.
  • Listen actively to customer needs and respond accordingly.

Your Qualifications

  • A high level of Polish (written and oral) and fluent English (B2).
  • Excellent writing and verbal communication skills to simplify technical language for non-technical users.
  • Patient and empathetic when communicating and solving issues.
  • Treat all data and personal information with confidentiality.
  • Proactive, self-motivated, and a great team player.

Benefits

  • Full-time contract with indefinite duration.
  • Competitive salary: €25,000 - €35,000 per annum.
  • Central location in Lisbon, Portugal.
  • Bring-a-friend referral bonus opportunities.
  • Full paid training on the company and project.
  • Career development programs and specialized courses.

About Us

We are an equal-opportunity employer committed to creating a diverse and inclusive work environment. We believe in empowering our employees to grow and develop in their careers.



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