Customer Service Specialist in Lisbon, Portugal
Há 6 dias
About the Role
We are seeking a highly skilled Customer Service Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via inbound calls, chat, or email.
What You Will Do
- Assist clients with their inquiries and/or requests in a timely and professional manner.
- Resolve product or service problems by clarifying the customer's complaints and providing accurate solutions.
- Provide real-time information to empower customers to make informed decisions.
- Listen actively to customer needs and respond accordingly.
Your Qualifications
- A high level of Polish (written and oral) and fluent English (B2).
- Excellent writing and verbal communication skills to simplify technical language for non-technical users.
- Patient and empathetic when communicating and solving issues.
- Treat all data and personal information with confidentiality.
- Proactive, self-motivated, and a great team player.
Benefits
- Full-time contract with indefinite duration.
- Competitive salary: €25,000 - €35,000 per annum.
- Central location in Lisbon, Portugal.
- Bring-a-friend referral bonus opportunities.
- Full paid training on the company and project.
- Career development programs and specialized courses.
About Us
We are an equal-opportunity employer committed to creating a diverse and inclusive work environment. We believe in empowering our employees to grow and develop in their careers.
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