German Social Media Customer Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

About the Role

We are seeking a highly skilled German Social Media Customer Support Advisor to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to users through social media platforms in German.

Key Responsibilities

  • Customer Support: Handle inquiries from users via social media, ensuring efficient and professional resolution of issues.
  • Problem Solving: Assist users with account issues, product functionalities, and troubleshooting, guiding them through step-by-step solutions.
  • Documentation: Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services.
  • Relationship Building: Foster positive relationships with users by providing empathetic and helpful responses.
  • User Experience Enhancement: Gather and share feedback from users with the team to help improve services and ensure a high-quality experience.

Requirements

  • Language Skills: Fluency in German and English, with excellent verbal and written communication abilities.
  • Customer Focus: Passion for delivering exceptional customer service and resolving issues effectively.
  • Problem Solving: Strong analytical and problem-solving skills to assist with diverse customer inquiries.
  • Tech-Savvy: Comfortable using digital platforms and familiar with relevant technologies.
  • Team Player: Collaborative mindset and ability to work well both independently and in a team setting.
  • Time Management: Able to handle multiple tasks and prioritize effectively in a fast-paced environment.

What We Offer

  • Career Growth: Opportunities for professional growth and career advancement within a global company.
  • Training Programs: Continuous learning opportunities to enhance your skills and expertise.
  • Health & Wellness: Comprehensive health insurance and life insurance from day one, along with wellness programs to support your overall well-being.
  • Relocation Support: Assistance with your relocation to Lisbon to ensure a smooth transition.
  • Bureaucratic Support: On-site assistance with any necessary bureaucratic processes in Lisbon.


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