German Social Media Customer Support Specialist
1 semana atrás
About the Role
We are seeking a highly skilled German Social Media Customer Support Advisor to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to users through social media platforms in German.
Key Responsibilities
- Customer Support: Handle inquiries from users via social media, ensuring efficient and professional resolution of issues.
- Problem Solving: Assist users with account issues, product functionalities, and troubleshooting, guiding them through step-by-step solutions.
- Documentation: Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services.
- Relationship Building: Foster positive relationships with users by providing empathetic and helpful responses.
- User Experience Enhancement: Gather and share feedback from users with the team to help improve services and ensure a high-quality experience.
Requirements
- Language Skills: Fluency in German and English, with excellent verbal and written communication abilities.
- Customer Focus: Passion for delivering exceptional customer service and resolving issues effectively.
- Problem Solving: Strong analytical and problem-solving skills to assist with diverse customer inquiries.
- Tech-Savvy: Comfortable using digital platforms and familiar with relevant technologies.
- Team Player: Collaborative mindset and ability to work well both independently and in a team setting.
- Time Management: Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
What We Offer
- Career Growth: Opportunities for professional growth and career advancement within a global company.
- Training Programs: Continuous learning opportunities to enhance your skills and expertise.
- Health & Wellness: Comprehensive health insurance and life insurance from day one, along with wellness programs to support your overall well-being.
- Relocation Support: Assistance with your relocation to Lisbon to ensure a smooth transition.
- Bureaucratic Support: On-site assistance with any necessary bureaucratic processes in Lisbon.
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