Customer Solutions Professional

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About Our Client

Our client has been empowering sales and marketing teams worldwide since 2010. Their cloud-based software is trusted by over 100,000 companies across 179 countries.

A Little About Us

We have a diverse team of more than 850 employees from 50+ nationalities and offices in Europe and the US. We're passionate about making a positive impact and helping others.

The Role

We're looking for a Customer Solutions Specialist to join our Lisbon office and provide top-notch support to German-speaking clients.

Your Responsibilities

You will be working closely with the support team to efficiently answer customer inquiries and resolve issues. Your tasks will include:

  • Responding to customer inquiries via live chat and phone in a friendly and efficient manner.
  • Collaborating with product management and engineering teams to stay up-to-date on the latest features.
  • Troubleshooting customer issues and providing suitable solutions.

Requirements

To succeed in this role, you should have:

  • Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus).
  • At least one year of experience in a customer-facing role.
  • Excellent interpersonal and communication skills.
  • Ability to multitask and manage several customer conversations simultaneously.
  • Basic knowledge of sales processes (e.g., lead tracking, reporting).
  • Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.).
  • Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk.

What's In It For You?

We offer a value-driven, people-first company culture and a hardworking team that knows how to have fun while getting things done. You'll enjoy:

  • A competitive salary package ($65,000 - $85,000 per year), including annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.
  • Flexible working hours for a balanced professional and personal life.
  • Numerous opportunities for personal and professional growth with internal and external training.

About Blu Selection

We are an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.



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