German Speaking Customer Service Representative

Há 1 mês


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
Customer Service Representative - German Language

We are seeking a highly skilled and customer-focused German-speaking Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Main Responsibilities:
  • Customer Interaction: Handle incoming calls and emails from customers, providing detailed and accurate information about our cruise options, itineraries, and services.
  • Booking Support: Assist customers with booking-related queries, modifying, upgrading, or cancelling their reservations as needed.
  • Sales Assistance: Recommend additional services that can enhance the customer's cruise experience, such as excursions, onboard packages, or travel insurance.
  • Post-Booking Help: Assist customers with post-booking inquiries, resolving any issues or concerns in a professional and timely manner.
  • Issue Resolution: Address and resolve customer complaints or problems, collaborating with internal teams to escalate and resolve more complex issues.
Requirements:
  • Fluency in German (C1 level or higher) with strong verbal and written communication skills.
  • Proficiency in English for communication with internal teams.
  • Prior experience in customer service, hospitality, or a related field is an advantage, but not required.
  • Excellent interpersonal and communication skills, with the ability to manage inquiries and resolve issues professionally.
  • Basic computer skills (e.g., familiarity with Microsoft Office and CRM systems) are helpful.
  • Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
What We Offer:
  • Remote Work: Work comfortably from home, anywhere in Portugal.
  • Career Growth Opportunities: Benefit from ongoing training and development, with clear career progression pathways within the company.
  • Health and Life Insurance: Comprehensive health and life insurance coverage.
  • Dynamic Industry Experience: Join the thriving cruise industry and play a key role in helping customers enjoy unforgettable travel experiences.

At Cross Border Talents, we value collaboration, continuous growth, and delivering exceptional service. If you're passionate about helping others and love travel, this role is a perfect fit. Join our supportive team and build a rewarding future in the cruise line industry.



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