Fleet Management Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Verizon Tempo inteiro

Company Overview

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Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the globe. We're a human network that reaches across the world and works behind the scenes.

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We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward.

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If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

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About This Role

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This is a full-time role in Global Customer Success department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations, as well as our mobile/web platforms and keep customers updated via phone & email of progress.

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Essential Job Functions:

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  • Become a technical expert of the Verizon Connect platforms and develop a deep understanding of the fleet management space;\
  • Serve as Technical Customer Support professional dealing with complex technical matters related to SaaS fleet management products and solutions;\
  • Handle incoming customer requests, both from external and internal calls & emails as well as from vendors by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;\
  • Actively work with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis;\
  • Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;\
  • Contribute to internal & external technical projects, product and feature launches as well as look for continuous process improvement possibilities;\
  • Work in a multilingual environment while serving several markets.\
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What We Are Looking For

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The ideal candidate is a multilingual Customer Support professional with rich technical skills and experience in supporting IOT/telematics branch customers. Candidates should have a clear understanding of what drives customer satisfaction and also strong willingness to develop further.

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Required Skills and Qualifications:

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  • Technical IoT / telematics background and experience in a customer-facing role (mandatory);\
  • Experience with industrial systems, electronics, or similar hands-on work is a plus;\
  • Fluent written and verbal communication in Dutch, English and a 3rd European language among German, French, Polish and Portuguese (mandatory);\
  • Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);\
  • Strong communication and listening skills;\
  • Well-developed time management and prioritization skills;\
  • Structured 'can-do' approach to open matters and tasks in a demanding environment;\
  • Methodical and conscientious documentation skills;\
  • Willingness to develop while identifying opportunities over self-reflection.\
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Benefits

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We offer attractive pay with incentives as well as additional benefits including health and social packages. Personal development opportunities – recurring trainings, workshops and online webinars as well as special study programs are available.

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Where You'll Be Working

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In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40



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