Customer Service Representative

Há 1 mês


Porto, Porto, Portugal Michael Page Tempo inteiro

Job Summary:
As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
Answer customer phone and mail inquiries within the set company standards
Handle walk-in customers in an efficient and courteous manner
Consolidate, compile, and develop reports to ensure delivery of timely and accurate information on sales trends
Provide sales force with relevant customer information to ensure timely and efficient customer handling
Perform analyses on sales trends and performance to support in the design of business scenarios
Support the sales force in preparing standard reports, to ensure relevant information is provided for effective decision making
Receive, analyze, and respond to customer enquiries regarding company sales promotions and services to ensure the client needs are met in the most effective and timely manner as per company standards
Receive, record, and issue sales data according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms & Conditions
Gather, review, and update customers information to ensure the accuracy of master data
Maintain promotional database by entering promotion details, regular and special prices, and promotions to provide update information to sales force and ensure consistency of offered promotions
Enter order and sales in the company's system to ensure the delivery of the right product and services at the correct price and with the proper discount level

Requirements:
Proven experience in a similar role, with a focus on logistics
Fluency in Portuguese and English is required, additional languages are a plus
Strong communication and interpersonal skills
Ability to manage multiple tasks and meet deadlines
Attention to detail and accuracy in data entry and reporting
Familiarity with data analysis and reporting is a plus

What We Offer:
Immediate integration
A great opportunity for your growth and personal development
100% on-site work regime



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