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Japanese Customer Service Representative
2 meses atrás
Customer Service Role Overview
As a Japanese Customer Service Representative at Sitel Corp., you will be responsible for providing exceptional customer support to our clients. Your primary goal will be to resolve customer queries in a timely and professional manner, while maintaining a high level of product knowledge and customer satisfaction.
Key Responsibilities:
- Provide first contact resolutions to customer inquiries
- Offer specialized customer support through written and phone communication
- Build meaningful relationships with customers, answering their questions in a courteous and professional manner
- Meet and exceed customer service quality goals, compliance regulations, and productivity targets
- Create amazing customer experiences that people value and we are proud of
Requirements:
- Native or proficient level of Japanese (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal (work on site - Porto)
Benefits:
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
About Sitel Corp.
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
