Customer Service Specialist
Há 7 dias
About Us
We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
Your New Role
In this full-time position, you will ensure performance goals are met across all operations, including fulfilling client expectations related to operational excellence, quality, efficiency, and customer journey improvement.
Career Growth and Personal Development
We'll provide you with training, cutting-edge technologies, and ongoing support to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within.
Key Responsibilities
- Respond to customer requests via multiple channels, updating CRM systems with relevant information.
- Build strong customer relationships by handling inquiries with speed and professionalism.
- Promote customer retention and loyalty by supporting successful inquiry outcomes.
- Maintain professional, empathetic relationships with all customers.
- Collaborate effectively with team members and management.
- Provide feedback on emerging issues and identify improvement areas proactively.
What You Need
- A high level of French (written and oral) and a good level of English (B2).
- 1 year of experience in technical roles or automotive customer service.
- Passion for automotive topics and skills in digital tech.
- Ability to understand policies, procedures, and warranties and familiarity with market geography.
- Empowerment to make independent decisions with strong documentation skills.
- Skill in resolving issues and providing solutions.
Benefits
- Competitive salary (approximately €25,000 - €35,000 per year)
- Full-time contract with indefinite duration
- Central location in Braga, Portugal
- Bring-a-friend referral bonus opportunities
- Full paid training on the company and project
- Career development programs, specialized courses, and language classes
Eligibility
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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