Czech Customer Service Representative
Há 1 mês
Czech Customer Support Role Overview
We are seeking a skilled and enthusiastic Czech Customer Support Agent to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service to our clients. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner, while maintaining a high level of customer satisfaction.
Key Responsibilities:
- Provide top-notch customer support via phone, email, and chat to clients in Czech.
- Respond to customer inquiries, resolve issues, and escalate complex problems to senior support agents when necessary.
- Develop and maintain a thorough understanding of our clients’ products and services to effectively address customer queries.
- Work collaboratively with the support team to achieve customer satisfaction targets and improve overall support quality.
- Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices.
- Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
Requirements:
- Fluency in Czech (C1/C2 level or native speaker).
- Good knowledge of English (B2 level).
- Excellent communication, problem-solving, and interpersonal skills.
- Typing speed of at least 20 words per minute.
- Availability to work in rotating shifts.
- Good computer skills and proficiency in customer relationship management software.
- Previous experience in customer support or a related field is a plus.
What We Offer:
- Competitive salary and performance-based bonuses.
- Meal vouchers and a fixed-term, renewable employment contract.
- Private health insurance after 6 months of contract signature.
- Airport pick-up and administrative assistance with your registration in Portugal.
- Reimbursement of your flight expenses.
Join us and take the first step towards a rewarding career in customer support
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