Czech Customer Service Specialist for Banking
Há 6 dias
Czech Speaking Customer Service Representative - Lisbon, Portugal
OverviewWe are recruiting Czech speakers for our banking client in Lisbon, Portugal.
Salary and BenefitsThe gross salary per month is €1060 + free accommodation for the whole 12-month contract (own room in a shared house/apartment). Alternatively, if no accommodation is required, the gross salary can be €1260 per month instead.
Job Responsibilities- Empower customers with the tools and information they need to manage their accounts and conduct banking transactions with ease and security.
- Provide clear product and service information, emphasizing benefits, features, and conditions to help customers make informed choices.
- Handle a wide range of questions and requests, delivering thorough responses and effective solutions for each situation.
- Maintain a courteous, professional, and supportive demeanor in every interaction to build trust and ensure a favorable customer experience.
- Flexibly work rotating shifts to ensure 24/7 customer service availability, providing prompt assistance regardless of time.
- Proficiency in Czech and at least B2 English for clear, effective communication.
- Strong customer service orientation with a focus on relationship-building.
- Ability to work flexible hours and rotating shifts.
- Problem-solving skills and a proactive approach to customer needs.
- Knowledge of banking products, services, and relevant procedures.
This role offers a unique opportunity to work with a reputable banking client and develop your skills in customer service and communication.
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