Sales and Customer Experience Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Boardroom Appointments Tempo inteiro
Job Overview

We are seeking a highly skilled Sales and Customer Experience Specialist to join our team in providing exceptional support to our customers. As a Czech speaker, you will play a vital role in maintaining high customer satisfaction and representing our brand.

About the Role

This is an exciting opportunity for a motivated individual to take on a challenging role that requires strong communication skills, fluency in Czech and English, and prior experience in customer support. The successful candidate will be responsible for troubleshooting mobile devices, assisting customers with account management, and escalating unresolved cases to 2nd level support experts.

Key Responsibilities
  • Communicate with customers via phone, chat, and email to resolve issues and provide exceptional support
  • Track and follow cases to ensure timely closure and high customer satisfaction
  • Provide troubleshooting for mobile devices and assist customers with hardware-related issues
  • Educate customers on best practices for account security and password management
Requirements
  • Fluency in Czech (minimum C1) and Advanced English knowledge
  • Great communication and interpersonal skills
  • Prior customer support experience is an advantage
  • Strong problem-solving skills and attention to detail
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary: $**55,000 - $65,000 per annum**
  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
Company Overview

Boardroom Appointments is a global recruitment specialist with extensive operations in Africa, EMEA, America, and Europe. Since 1989, we have serviced hundreds of clients and placed thousands of candidates across various industries. Our expertise lies in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy, and Expatriate Mobility.



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