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Dedicated Banking Customer Service Representative
2 meses atrás
At Recruitment Direct, we are seeking a highly skilled and dedicated individual to fill the role of Czech Speaking Customer Service. As a key member of our team, you will play a vital part in delivering exceptional customer experiences while representing our client, a prominent banking institution.
About the RoleThis is an exciting opportunity for individuals who possess strong communication skills, both in Czech and English. You will be responsible for providing top-notch support to bank customers, addressing their inquiries, and resolving any issues they may encounter.
Responsibilities- Empower customers with the tools and information needed to manage their accounts and conduct banking transactions with ease and security.
- Provide clear and concise product and service information, highlighting benefits, features, and conditions to help customers make informed decisions.
- Handle a wide range of questions and requests, delivering thorough responses and effective solutions for each situation.
- Maintain a courteous, professional, and supportive demeanor in every interaction to build trust and ensure a favorable customer experience.
- Proficiency in Czech (native level) and at least b2 English for clear, effective communication.
- Strong customer service orientation with a focus on relationship-building.
- Ability to work flexible hours and rotating shifts.
- Problem-solving skills and a proactive approach to customer needs.
We offer a competitive salary package of €14k - 16k per year, plus relocation assistance to ensure a smooth transition to your new role in Lisbon, Portugal.
