Dedicated Customer Service Representative for New Balance EMEA

2 semanas atrás


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

We are seeking an experienced and customer-focused individual to join our team as a Dedicated Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our customers through various channels, including telephone, email, chat, and social media.

Key Responsibilities:

  • Provide accurate and timely product information to customers
  • Analyze customer issues and offer tailored solutions
  • Develop a comprehensive understanding of our products and services
  • Act as a brand ambassador, promoting the values of CPM International and New Balance

Requirements:

  • Fluent Dutch language skills with excellent grammar and spelling
  • High level of English language proficiency (written and spoken)
  • Passion for delivering outstanding customer service
  • Able to handle sensitive calls with empathy
  • Strong administrative skills with attention to detail
  • Professional approach to problem-solving

What We Offer:

  • Competitive salary: €14,923.07 gross per year
  • Temporary contract (3-month contract with 1-month probation period)
  • Part-time schedule (30 hours/week)
  • Working days/hours: Tuesday to Saturday, 9:00 am - 3:00 pm
  • Incentives for top performance
  • End of contract bonus: €300 gross
  • Holidays: 2 accrued per month / 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work arrangement: 4 days/month at the office and training purposes
  • Ongoing training and development opportunities
  • Access to LinkedIn specialized training & courses

About Us:

CPM International is a global company with over 30 years of experience in providing multilingual support to clients worldwide. We pride ourselves on delivering exceptional customer service, sales, and technical support solutions that meet the unique needs of each market. Join our team and be part of a vibrant and innovative culture that celebrates diversity and inclusion.



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