Customer Service Representative for New Balance Europe

Há 1 mês


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

About Us: CPM International is a global company with a presence in over 30 countries. We provide multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical support solutions worldwide.

Diversity & Inclusion: We celebrate diversity and welcome everyone, fostering an accessible workplace that empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture.

About Our Client: New Balance believes we are born to move and offers innovative products combining function, fashion, performance, and style. As part of our international team, you will play a crucial role in sharing these values with customers worldwide. We are looking for exceptional individuals to immerse themselves in the brand and deliver first-class service to our customers.

Our Values:

  • We Care: Passionate about delivering exceptional customer support, driving results, and achieving high-quality consumer service.
  • We're Curious: Taking a proactive approach to problem-solving and adopting a 'can do' attitude.
  • We Achieve Together: Embracing strong teamwork ethics, contributing to personal and team targets/SLAs, and working towards individual objectives.


Job Description: You will collaborate with consumers to answer product information requests and resolve queries skillfully and professionally. By putting yourself in our customers' shoes, analyzing their problems, and offering personalized solutions, you will develop a sound understanding of our client's products and services, becoming an expert on all things New Balance. Your key responsibilities include:
  • Providing an omnichannel service to our consumers via telephone, email, chat, and social media.
  • Embracing our company values and acting as a brand ambassador.


Requirements: To succeed in this role, you will need to possess:
  • A fluent level of French and Italian with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • The ability to handle sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem-solving.


Benefits: As a member of our team, you can expect:
  • Start date: ASAP
  • Contract: Temporary (3-month contract with 1-month probation period)
  • Full-time position: 39 hours/week
  • Working days/hours: Monday to Friday, 11:00 am to 8:00 pm
  • Salary: €18,400 per year
  • Incentives: Top performance incentives
  • Holidays: 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work arrangement: 4 days per month at the office and for training purposes
  • Training: 8 days of full-time training based in the office
  • Office location: Barcelona (La Sagrera)
  • Other benefits: Ongoing training and development opportunities, employee assistance program, employee benefits club, New Balance online discounts, and more.


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