New Balance Customer Support Representative

Há 1 mês


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro
About Us

CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to the needs of diverse markets. We focus on delivering exceptional customer service, sales, and technical support solutions worldwide.

We celebrate diversity and welcome individuals from all backgrounds. Our inclusive workplace fosters creativity and empowers employees to bring their unique perspectives to work.

About the Role

As a New Balance Customer Support Representative, you will play a crucial part in sharing the brand's values with customers globally. You will be responsible for providing top-notch support via phone, email, chat, and social media.

You will develop a thorough understanding of New Balance products and services, becoming an expert in all things related to the brand. Your primary goal is to offer personalized solutions to customers, ensuring they have a seamless experience.

Responsibilities
  • Provide exceptional customer service via multiple channels (phone, email, chat, social media)
  • Analyze customer issues and offer tailored solutions
  • Develop a deep understanding of New Balance products and services
  • Become a brand ambassador, embodying New Balance's values
Requirements

To succeed in this role, you will need:

  • A fluent level of Dutch with excellent grammar and spelling skills
  • High-level English proficiency (written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to handle sensitive calls with empathy
  • Strong administrative skills with attention to detail
  • A professional outlook and proactive approach to problem-solving
Benefits

This temporary position offers:

  • Part-time schedule (30 hours/week)
  • Competitive salary: €14,923.07 gross per year
  • Incentives for top performance
  • Generous holiday package (24 calendar days/year) and paid bank holidays
  • Ongoing training and development opportunities
  • Access to exclusive employee benefits, including private health insurance discounts
  • New Balance online discounts (30% off)


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