Customer Service Representative for Banking Sector
3 semanas atrás
We are looking for a skilled Customer Service Representative to join our team at Blu Selection in Barcelona. In this role, you will be the first point of contact for clients of one of the world's leading financial services providers.
As a crucial link in the Talk & Help Desk, you will assist clients with inquiries about their cards, accounts, payments, and fraud while meticulously following procedures.
Your responsibilities and impact as a Customer Service Representative will include:
- Handling client inquiries, technical complaints, and questions related to online banking and the phone app
- Providing end-to-end solutions for technical questions
- Assisting clients with questions about their cards, accounts, payment status, and fraud while adhering to specific procedures
- Utilizing call and email channels to assist clients
- Maintaining security procedures around sensitive data
- Ensuring accurate registration of actions taken with clients in the system
In return for your hard work, we offer:
- A competitive salary: €25,000 - €35,000 per year (depending on experience)
- A dynamic and international environment
- Growing opportunities within the company
- Constant training
- A meal allowance possible
- Free Spanish lessons
- Support from the company regarding NIE and SSN
To succeed in this role, you will need:
- A native level of English
- A good level of Dutch
- An interest in the banking sector
- Excellent communication and interpersonal skills
- The ability to handle sensitive data reliably
- Energy, innovation, and a proactive approach to work
About us:
Blu Selection is a Belgian Business Process Outsourcing company that provides quality service in customer experience and business consultancy for our clients. We are proud to maintain a safe work environment for our employees and are constantly adapting to new challenges.
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