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About the Role:
As a Customer Support Specialist at Cross Border Talents, you will be responsible for handling customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.
Key Responsibilities:
- Respond to customer requests via phone, email, chat, social media, and messaging channels.
- Assist customers through phone, chat, and emails regarding different queries.
- Provide account and application support to customers, namely with regards to software functionality.
- Provide technical support and troubleshoot system configurations and network settings.
- Provide accurate and real-time responses to customer inquiries. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Language Requirements:
- Native or Proficient Italian (C2)
- English
