Customer Support Specialist, Crypto Industry

1 semana atrás


Lisboa, Lisboa, Portugal Supportyourapp Inc. Tempo inteiro

We are looking for a highly motivated Crypto Customer Success Expert to join our team at SupportYourApp. As a leading provider of premium outsourced customer support and CX services, we strive to deliver exceptional experiences for tech companies worldwide.

About the Role:

We are seeking a skilled professional to provide top-notch customer support via chats and emails while building long-lasting relationships with customers. The ideal candidate will have a strong background in finance, economics, or mathematics, with experience providing support via chats and emails. Native fluency in German and English (B2 level) is required.

Key Responsibilities:

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Work securely with customers' sensitive information
  • Apply the latest customer happiness practices
  • Maintain knowledge of our clients' products and services

What You Need to Succeed:

  • Native German and English B2 level
  • At least 6 months of experience in customer support
  • Experience providing support via chats and emails
  • Interest in crypto or stock exchange
  • Experience with Salesforce or Zendesk
  • Analytical and research skills
  • Positive and responsible attitude
  • A personal laptop or computer (at least 8Gb of RAM) and stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Great Plus:

  • Background in Finance, Economics, or Mathematics

Compensation and Benefits:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD (estimated salary: $45,000 - $55,000 per year)
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

About Us:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

We welcome people with various backgrounds and experiences. If you're passionate about delivering exceptional customer experiences, please apply by sending your CV in English, highlighting your outstanding skills.


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