French Customer Support Specialist
Há 1 mês
Buscojobs Portugal is a leading employer in the industry, offering competitive salaries and benefits to its employees. We are currently looking for a French Service Desk Agent to join our team.
Salary: €45,000 - €55,000 per year, depending on experience
Job Description:
Key Responsibilities- Manage incoming client contacts and escalations with compassion and proactivity
- Own the Stakeholder Experience by liaising with diverse Helpdesks, product partners, and Quality Engineering teams
- Coordinate regular calls with clients for refills and upgrades to product accessories
- Process service request tickets within specified delivery times
- Provide administrative support to certify client details and alter incorrect information
- Manage supply-related requests via phone, portals, email, or chat
Requirements
- High School Diploma or Secondary School Completion Equivalent
- Minimum of a year's experience in a Customer Support or client-facing role in a multi-national environment
- Closing familiarity with Computers and Digital Network configurations, including advanced level working knowledge of the Microsoft Office Suite
- Adaptable to working alongside the time zone and calendar of local stakeholders
- Required Language Thresholds: English (B2 - C1: Independent User Level) and French (C2: Native-Level Fluency)
Benefits
- Competitive Salary + Language Bonus
- Meal Allowance on Card
- Career Progression Opportunities
- Staff Canteen with varied food options and river-facing balcony seating
- Well-rounded Health and Life Insurance Packages
- On-site gym: includes indoor pool access, fitness classes, and a football pitch
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