Customer Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro
Customer Support Consultant

About the Role:

We are seeking a highly skilled Customer Support Consultant to join our global team at RoomRaccoon. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our hotel clients, ensuring their satisfaction and retention.

Key Responsibilities:

  • Provide professional, personalized support to hotel clients via email, phone, and online discussion forums.
  • Deliver world-class customer experience by listening to hoteliers and being responsive to their needs.
  • Assess queries and escalate to internal teams as necessary, following up to ensure resolution.
  • Meet daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention.

Requirements:

  • Fluent in Portuguese and Spanish.
  • 2+ years' experience in a service-oriented, technical, or customer support role.
  • Hotel or hospitality experience is advantageous.
  • Excellent interpersonal skills and technical proficiency in working with different systems.

What We Offer:

As a Customer Support Consultant at RoomRaccoon, you will have the opportunity to work with a diverse team of professionals, serving clients across Europe, the USA, and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, and birthday and Xmas vouchers.

Join Our Team:

At RoomRaccoon, we are passionate about redefining hotel operations through our all-in-one hotel management system. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    {"h1": "German-Speaking Customer Support Specialist", "p": "We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in German, ensuring their issues are resolved...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German Language Customer Support SpecialistJob Summary: We are seeking a highly skilled German language customer support specialist to join our team at Software & Support Media Gmbh. The successful candidate will be responsible for providing exceptional customer support to our clients in Germany and Austria.Key Responsibilities:Communicate with...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German-Speaking Customer Support SpecialistSoftware & Support Media Gmbh is seeking a highly skilled German-speaking Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Umbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients through various communication channels, including telephone, email, and chat. Your...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job Title: French-Speaking Customer Support SpecialistUmbrella Functional Consulting & Support Team is seeking a highly skilled French-speaking Customer Support Specialist to join our team in Lisbon, Portugal.About the Role:We are looking for a resourceful and stress-resilient individual with excellent writing and verbal communication skills to provide...

  • Customer Service Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Support Tempo inteiro

    **Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team in Lisbon. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and assistance in European Portuguese.About the Role:As a Customer Support Specialist, you will be responsible for delivering...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Customer Support SpecialistAt RoomRaccoon, we're looking for a skilled Customer Support Specialist to join our global team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients across Europe, USA, and Africa.Key Responsibilities: Provide high-quality assistance to clients via email, phone, and...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Work International Tempo inteiro

    Customer Support SpecialistWork International is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a Customer Support Specialist, you will be responsible for handling customer inquiries and issues in a friendly and professional manner via email, chat, and phone.Key Responsibilities:Provide excellent customer...


  • Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    Job Title: Customer Support SpecialistAbout the Job:We are working with a leading multinational technology business to recruit a Dutch-speaking Customer Support Specialist for their office in Lisbon. The successful candidate would support customers who own a premium membership of a streaming platform.Key Responsibilities:* Communicate with customers via...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Bespoke Recruitment Limited Tempo inteiro

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a Danish fluent speaker, you will be responsible for providing exceptional customer experiences for some of the world\u2019s biggest and most well-known brands.About the RoleAs a Customer Support Specialist, you will be the primary...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Caixa Mágica Software Tempo inteiro

    Job Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Caixa Mágica Software. As a Customer Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved quickly and efficiently.Key Responsibilities:Provide...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal SupportYourApp Tempo inteiro

    Are you passionate about delivering exceptional customer experiences?We're looking for a skilled Customer Support Specialist to join our team at SupportYourApp, a leading Support-as-a-Service company.As a Customer Support Specialist, you will be responsible for providing top-notch technical support to our clients via various communication channels.Key...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Customer Support SpecialistRoomRaccoon is seeking a highly skilled Customer Support Specialist to join our global team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and retention.Key Responsibilities:Provide professional, personalized support to clients via...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Work International Tempo inteiro

    Customer Support SpecialistWork International is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a Customer Support Specialist, you will be responsible for handling customer inquiries and issues in a friendly and professional manner via email, chat, and phone.Key ResponsibilitiesProvide exceptional customer...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    About the Role:We are seeking a skilled Customer Support Specialist to join our team in Lisbon. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and assistance in European Portuguese.Key Responsibilities:Provide top-notch customer support and assistance in European PortugueseDevelop and...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Careerxtra Tempo inteiro

    Customer Support Specialist (English Speaker)At Careerxtra, we are seeking a highly skilled Customer Support Specialist fluent in English to join our team in Lisbon. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our English-speaking clients, resolving their inquiries and issues via phone,...

  • Customer Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Customer Support SpecialistA challenging opportunity has arisen for a Customer Support Specialist to join our team at Adecco Prestação De Serviços, Lda. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to clients via phone, email, or chat. You will work closely with our team to resolve...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Customer Support SpecialistRoomRaccoon is seeking a highly skilled Customer Support Specialist to join our global team. As a key member of our customer service team, you will be responsible for providing exceptional support to our Benelux clients.Key Responsibilities:Provide professional, personalized responses to client queries via email, phone, and online...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Work International Tempo inteiro

    Customer Support SpecialistWork International is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a Customer Support Specialist, you will be responsible for handling customer inquiries and issues in a friendly and professional manner via email, chat, and phone. Key Responsibilities:Provide exceptional customer...