Inside Sales Quality Analyst Position with Italian Language

Há 7 dias


Aveiro, Aveiro, Portugal Astrea Recruitment Tempo inteiro
About Astrea Recruitment

Astrea Recruitment is a top recruitment agency with 17 years of experience. We specialize in transforming job searches into inspiring paths of change and support.

Job Opportunity: Inside Sales Quality Analyst with Italian

We are seeking an Inside Sales Quality Analyst with fluency in Italian and English to join our team at a global IT services and consulting company.

Key Responsibilities:
  • Conduct quality audits of agent transactions on a monthly basis.
  • Provide timely and constructive feedback to agents and team managers.
  • Create and distribute Quality Assurance reports to stakeholders.
  • Analyze results and recommend training or process improvements.
  • Participate in client and internal meetings on quality processes and improvements.
  • Lead or participate in monthly calibration sessions with stakeholders.
  • Offer side-by-side coaching to improve agent performance.
  • Maintain quality assurance metrics and manage other coaching assignments as needed.
Requirements:
  • Fluency in Italian and English language.
  • 1+ year of experience in Quality Assurance.
  • 1+ year of sales experience (outbound, upselling, cross-selling, telemarketing, etc.).
  • Strong understanding of sales processes and best practices.
  • Proficiency in quality monitoring tools and CRM software.
  • Excellent analytical, communication, and problem-solving skills.
Benefits:
  • Attractive salary: $50,000 - $60,000 per year.
  • Standard working time (Monday to Friday, 09:00-18:00h).
  • Premium health and dental insurance.
  • Food vouchers and Multisport card for gym and fitness.
  • Special occasion bonuses and flexi vouchers worth 180 BGN/month.
  • Office massage and fresh fruit in the office and employee support program.
  • Professional certification opportunities and career counseling and development support.


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