Inside Sales Quality Analyst Position with Italian Language
Há 7 dias
Astrea Recruitment is a top recruitment agency with 17 years of experience. We specialize in transforming job searches into inspiring paths of change and support.
Job Opportunity: Inside Sales Quality Analyst with ItalianWe are seeking an Inside Sales Quality Analyst with fluency in Italian and English to join our team at a global IT services and consulting company.
Key Responsibilities:- Conduct quality audits of agent transactions on a monthly basis.
- Provide timely and constructive feedback to agents and team managers.
- Create and distribute Quality Assurance reports to stakeholders.
- Analyze results and recommend training or process improvements.
- Participate in client and internal meetings on quality processes and improvements.
- Lead or participate in monthly calibration sessions with stakeholders.
- Offer side-by-side coaching to improve agent performance.
- Maintain quality assurance metrics and manage other coaching assignments as needed.
- Fluency in Italian and English language.
- 1+ year of experience in Quality Assurance.
- 1+ year of sales experience (outbound, upselling, cross-selling, telemarketing, etc.).
- Strong understanding of sales processes and best practices.
- Proficiency in quality monitoring tools and CRM software.
- Excellent analytical, communication, and problem-solving skills.
- Attractive salary: $50,000 - $60,000 per year.
- Standard working time (Monday to Friday, 09:00-18:00h).
- Premium health and dental insurance.
- Food vouchers and Multisport card for gym and fitness.
- Special occasion bonuses and flexi vouchers worth 180 BGN/month.
- Office massage and fresh fruit in the office and employee support program.
- Professional certification opportunities and career counseling and development support.
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