Customer Experience Professional

3 semanas atrás


Lisboa, Lisboa, Portugal Xm Tempo inteiro

Role Overview

Xm is seeking a highly motivated and customer-focused professional to join our Customer Experience Team as an Arabic-Speaking Customer Experience Officer. The successful candidate will be responsible for delivering exceptional customer service to our clients through various communication channels.

Main Responsibilities

  • Handle client inquiries via live chat, email, and telephone
  • Perform personal client analysis and take actions as required
  • Develop and maintain excellent relationships with prospective and existing clients
  • Cooperate effectively with other departments as required
  • Contribute to team effort by achieving targeted results

Requirements

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Arabic speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy

Benefits

  • Attractive remuneration package plus performance-related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

Please visit our website to submit your online application for this position. All applications will be treated with strict confidentiality.



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