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At Klöckner Pentaplast Europe GmbH & Co. KG, we are committed to sustainability and innovation in the packaging and specialty film industry. We are seeking a Customer Service Team Lead to join our Overseas Team Europe in Porto, Portugal. The successful candidate will be responsible for achieving CSR goals within the team and implementing new initiatives/projects in collaboration with the Manager CS and Regional Process Lead. Key tasks include ensuring efficient process organization, implementing compliance guidelines, and observing key figures. The ideal candidate will have a degree in industrial engineering or business administration and 5-10 years of experience in customer services. Strong leadership skills and fluency in English are essential. A second foreign language is an advantage.