Global Customer Service Expert in Lisbon Portugal

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Customer Service Representative Job in Lisbon Portugal

We are looking for enthusiastic Turkish Customer Service Advisors to join our growing international team in Lisbon Portugal.

This is a great opportunity to work in a dynamic and international environment with flexible working options including hybrid and remote roles. You will be part of a global company that offers competitive salary with relocation support, access to professional development programs, training, and career advancement opportunities.

About the Role:

  • Respond to customer inquiries via free phone lines in Turkish & English providing friendly efficient support.
  • Accurately record customer interactions feedback and complaints in our database ensuring a seamless service experience.
  • Handle and resolve customer complaints following clear escalation policies ensuring satisfaction at every step.
  • Ensure all customer queries are resolved within agreed SLAs providing quick effective solutions.
  • Troubleshoot issues using open-ended questions support materials and your growing knowledge of our systems.
  • Offer solutions to frequent customer concerns and contribute to the improvement of our knowledge base.

What We Offer:

  • Flexible working options (on-site hybrid or remote).
  • Competitive salary approximately €35,000 per year with relocation support.
  • A dynamic and international team with growth opportunities in a global company.
  • Access to professional development programs training and career advancement opportunities.

Requirements:

  • Fluency in Turkish with a good level of English B2 or higher.
  • A problem-solver with strong troubleshooting skills and the ability to think on your feet.
  • A team player who thrives in an international collaborative environment.
  • Previous experience in customer service is a plus but not essential we provide all the training you need.

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