Global Customer Service Expert in Lisbon Portugal
3 semanas atrás
We are looking for enthusiastic Turkish Customer Service Advisors to join our growing international team in Lisbon Portugal.
This is a great opportunity to work in a dynamic and international environment with flexible working options including hybrid and remote roles. You will be part of a global company that offers competitive salary with relocation support, access to professional development programs, training, and career advancement opportunities.
About the Role:
- Respond to customer inquiries via free phone lines in Turkish & English providing friendly efficient support.
- Accurately record customer interactions feedback and complaints in our database ensuring a seamless service experience.
- Handle and resolve customer complaints following clear escalation policies ensuring satisfaction at every step.
- Ensure all customer queries are resolved within agreed SLAs providing quick effective solutions.
- Troubleshoot issues using open-ended questions support materials and your growing knowledge of our systems.
- Offer solutions to frequent customer concerns and contribute to the improvement of our knowledge base.
What We Offer:
- Flexible working options (on-site hybrid or remote).
- Competitive salary approximately €35,000 per year with relocation support.
- A dynamic and international team with growth opportunities in a global company.
- Access to professional development programs training and career advancement opportunities.
Requirements:
- Fluency in Turkish with a good level of English B2 or higher.
- A problem-solver with strong troubleshooting skills and the ability to think on your feet.
- A team player who thrives in an international collaborative environment.
- Previous experience in customer service is a plus but not essential we provide all the training you need.
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