Customer Service Representative
Há 1 mês
**Job Summary**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
**Key Responsibilities:**
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Sell cruise packages and cross-sell or upsell associated products
- Provide customer support for post-booking and booking management
- Support travel agents with bookings and booking management
- Assist customers with information about destinations, boats, documentation, prices, and other related topics
**Requirements:**
- German C2 and English B2 language proficiency
- Previous contact center or customer service experience (preferable)
- Previous experience in sales, tourism, and/or travel agencies is a plus
- Digital skills and a diligent work ethic
- High attention to detail and problem-solving mindset
- Effective communication skills, both written and verbal
- Ability to multitask and prioritize tasks efficiently
**Benefits:**
- Excellent remuneration package based on experience, skills, and performance
- Possibility of a sales bonus up to €120.00
- Life insurance
- Meal allowance and transport allowance
- Private health insurance
- Reimbursement of airfare on the 6th month of contract up to €400.00 in economy class
- Accommodation for the first year: apartment room with rent of €280.00 for 12 months (discounted directly from the payslip)
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