Customer Service Representative with Upselling Opportunities in Rail Travel
3 semanas atrás
We are seeking a skilled Customer Service Representative to join our team in Lisbon, Portugal. In this role, you will be responsible for providing exceptional customer service and promoting additional services to customers.
About the RoleThis is a fantastic opportunity for someone passionate about the travel industry to work for a world-leader in rail travel. You will be part of a dynamic and multicultural environment where you can develop your skills and contribute to the success of the company.
Key Responsibilities- Offer information, solutions, and advise customers regarding the company's services via phone, email, and chat
- Identify opportunities to promote additional services to customers
- Complete registrations of new product purchases
- Promote new launched products and contribute to a positive customer experience
- Native level of German and good level of English
- Passionate about the travel and tourism industry (studies or experience a plus)
- Professional attitude and strong customer service skills
- Excellent listening and communication skills
- Will to learn, develop, and acquire new skills
- Dynamic and self-motivated
- Open-minded, team player, and willing to work in an international environment
- A competitive salary package of 14 months x 1000€ gross per month + up to 100€ per month performance bonus + meal vouchers of 7.23€ per workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
- If living outside Portugal: reimbursement of initial flight ticket (up to 400€) after six months within the company + 12 months of accommodation provided by the company
- Opportunity to be part of a fast-paced and challenging environment
- Possibility to collaborate with major brands in the industry
- Multicultural and international work environment
- Fully paid training, professional development, and career evolution
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