Senior Hotel Support Specialist
Há 7 dias
Company Overview:
">RoomRaccoon is a leading hotel management system company founded in 2017 by Nadja Buckenberger and Tymen Van Dyl. With a mission to redefine hotel operations, the company has grown to serve over 2000 clients across Europe, USA, and Africa.
">Job Description:
">We are seeking a Senior Hotel Support Specialist to join our global team. As a key member of our support team, you will be responsible for delivering exceptional customer service to our hotel clients through various communication channels.
">Responsibilities:
">- ">
- Provide timely and professional support to hotel clients via email, phone, and online discussion forums">
- Assess client queries and escalate issues to internal teams when necessary">
- Meet daily and weekly engagement metrics to ensure high levels of customer satisfaction and retention">
Requirements:
">To be successful in this role, you will need:
">- ">
- Fluent proficiency in Portuguese and Spanish languages">
- 2+ years' experience in a customer-facing, technical, or support role">
- Excellent interpersonal and technical skills">
Benefits:
">We offer a competitive salary, comprehensive training budget, annual hotel allowance, equity, birthday and Christmas vouchers, free food Fridays, Mac environment, incentive-based commission, and more
">Join Our Team:
">If you are a motivated and customer-focused individual who thrives in a dynamic work environment, we encourage you to apply for this exciting opportunity
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