Hotel Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

Company Overview

RoomRaccoon, a pioneering hotel management system provider, was founded in 2017 by Nadja Buckenberger and Tymen Van Dyl. With a diverse team of 100 professionals across 5 offices worldwide, they serve over 2000 clients spanning Europe, the USA, and Africa.

About the Role

We are seeking an experienced Hotel Support Specialist to join our global team in Lisbon, Portugal. As a Customer Care Consultant, you will be responsible for delivering exceptional support services to our Portuguese and Spanish-speaking clients.

Key Responsibilities

  • Provide professional, personalized responses to client inquiries via email, phone, and online discussion forums.
  • Deliver world-class customer experience by listening to clients and responding promptly to their needs.
  • Assess queries and escalate to internal teams as necessary, following pre-defined processes and channels.
  • Meet daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention.

Requirements

  • Fluency in Portuguese and Spanish is essential.
  • A minimum of 2 years' experience in a service-oriented, technical, or customer support role.
  • Technical proficiency in working with different systems (training provided).

Salary Estimate: €35,000 - €45,000 per annum, depending on experience.



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