Customer Service Representative

2 semanas atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro

We are seeking a highly skilled Customer Service Representative to join our team in Braga, Portugal.

Job Description:

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to handle customer inquiries and issues promptly and professionally via phone, email, and chat.

You will be responsible for assisting customers with meal card activation, balance inquiries, and transaction troubleshooting, as well as educating them on product features and benefits.

Maintaining accurate records of customer interactions and transactions using CRM software is also essential.

As a key member of our team, you will collaborate with internal teams to escalate and resolve complex customer issues, ensuring compliance with company policies and procedures while delivering high-quality service.

Responsibilities:
  • Handle customer inquiries and issues via multiple channels
  • Assist customers with meal card-related tasks
  • Educate customers on product features and benefits
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal teams to resolve complex issues
Requirements:
  • Fluent French (C2 level) and proficient English (B2 level)
  • Previous experience in customer service or a related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving skills and attention to detail
Benefits:
  • Comprehensive benefits package including meal and transport allowances
  • Supportive team environment with opportunities for career growth and development
  • Permanent contract with a 3-month trial period

We offer a competitive salary package, estimated at approximately 11620 EUR per annum, along with additional benefits and perks. If you are enthusiastic about customer service and enjoy helping customers resolve issues, we encourage you to apply for this rewarding opportunity.



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