German Speaking Customer Support Specialist
4 semanas atrás
Wibit Consulting & Services (WibitCS) is seeking a German-speaking Customer Representative to join their team in Lisbon.
Salary: €35,000 - €45,000 per annum
Job Description:
Key Responsibilities- Address customer inquiries via multiple channels, including chat, email, and phone, related to products (sports, casino, poker) and cashier operations
- Evaluate specific concerns and implement measures to fulfill customer requirements
- Collaborate with teams across locations with aligned goals
- Report system irregularities and customer-facing issues to the appropriate department
- Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery
- Flexibility to work in shifts
- German language proficiency C1 level or higher
- English language skills at a business standard
- Excellent written and verbal communication skills, as well as high interpersonal skill levels
- Calm demeanor and ability to work under pressure while confidently answering a wide range of customer inquiries
- Ability to perform well in a multi-tasking, culturally diverse, and dynamic environment
- A flexible, creative, and driven personality
- Basic computer knowledge (MS Office, Internet)
- Interest in Sports, Casino, and Poker products is beneficial, with relevant training provided
- Shift rotation 24/7, with a 40-hour workweek
- Permanent working contract
- Food allowance paid monthly
- Health insurance
- Birthday leave: one extra day per year
- Referral program
- Home office setup: 2 days in the office and 3 days from home on average per week
- Additional benefits: access to LinkedIn Learning, Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and more
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