Digital Communications Applications Manager
Há 2 dias
At Five9, we're revolutionizing customer experience through our cutting-edge cloud contact center software. We're seeking an exceptional Engineering Manager to lead our Digital Channels product line and spearhead the development of scalable, cloud-native applications and services for our CCaaS platform.
About UsWe're a leading provider of cloud-based contact center solutions, dedicated to bringing joy to customer interactions. Our team-first culture enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Digital Engagement Team at our contact centre is focused on delivering exceptional digital-first omnichannel experiences while preserving a personalized human touch. By integrating with Five9's inbound and outbound voice solutions, we create connected customer journeys across various channels, including email, chat, SMS, webchat, video, and social messaging apps like Facebook Messenger, Twitter, WhatsApp, WeChat, and more.
Job DescriptionWe're looking for an experienced Engineering Manager to lead a team of talented full-stack engineers in designing, developing, and maintaining high-quality features that meet the evolving needs of our customers. If you're passionate about leading high-performing teams and building digital communications applications, this role is for you.
Responsibilities- Lead, mentor, and develop a team of 5-7 full-stack engineers, fostering a culture of collaboration, innovation, and continuous improvement.
- Manage team performance, conduct regular 1:1s, and provide guidance on career development and growth opportunities.
- Drive technical excellence and best practices in software development, code reviews, and design.
- Provide technical leadership and expertise in building Java-based applications with modern cloud-native patterns.
- Guide the team in implementing microservices architecture, API integration, and data management strategies.
- Advocate for best practices in cloud infrastructure, DevOps, and CI/CD processes.
- Develop and execute the organization's product strategy in alignment with business objectives.
This is a highly competitive role, and the salary range is estimated to be around $180,000 - $220,000 per year, based on industry standards and the level of experience required. If you're looking for a challenging opportunity to make a significant impact, please consider applying.
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