Customer Success Representative for Ad Studio

2 meses atrás


Porto, Porto, Portugal Blu Selection Tempo inteiro

About the Role:
Blu Selection is seeking a highly motivated and customer-focused Customer Success Specialist to join our international team in Porto, Portugal. As a Customer Success Specialist, you will be responsible for delivering exceptional customer experiences and driving business growth through proactive support and strategic partnerships.

Key Responsibilities:
• Offer initial support to unmanaged advertisers using Ad Studio.
• Engage with customers via Voice, Email, and Chat.
• Handle all inquiries, requests, and feedback received via chat promptly to ensure a positive customer experience.
• Spot potential sales opportunities and either refer them to our sales team or offer support directly by providing innovative solutions.
• Utilize internal systems to log issues and escalate technical queries to our support teams.
• Identify and address fraudulent activity to minimize risk.
• Assist with general billing inquiries and process refunds for eligible advertisers.

Requirements:
• A native level of French and a good level of English.
• A minimum of 1 year experience in a similar role as customer success representative.
• Enthusiasm about music and software's.
• An interest in advertising and marketing.
• Excellent troubleshooting and problem-solving skills.
• Living in or willing to relocate to Porto for an international career and life experience.
• Having a valid Portuguese work permit (required).

What We Offer:
• Type of contract: yearly and renewable.
• Working hours: full-time.
• Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 1040€ gross/month (base on level of experience) Excluding accommodation: 1295€ gross/month.
• For international candidates: Reimbursement of your initial flight Airport pick up Yearly two-way flight ticket back to your home country (within the EU) Help with paperwork, opening bank account, etc. upon your arrival Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company Real career opportunities in different career paths.

About Us:
Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies. We take care of you from your career development, language skills, and accommodation to your social integration. Join our team and be part of a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.



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