Customer Experience Representative with International Benefits
Há 4 dias
We are seeking a highly skilled Customer Experience Specialist to join our team in Lisbon. As a representative of our company, you will play a crucial role in delivering exceptional customer service to our clients while working on projects for top-tier brands.
About the RoleIn this position, you will be responsible for:
- Providing world-class service to clients by addressing their inquiries and concerns;
- Identifying and resolving issues efficiently;
- Maintaining high levels of customer satisfaction through effective communication and problem-solving skills;
- Recording data accurately in our CRM system;
- Offering ad-hoc support when needed;
- Collaborating with the team to achieve project success.
To succeed in this role, you will need:
- A native level of German and at least a B1 level of English;
- Knowledge of the value and impact of excellent customer experience;
- Excellent communication and interpersonal skills;
- A drive for excellence and professionalism;
- The ability to work effectively in a team environment;
- Excitement about intercultural communication and expatriate life;
- A valid Portuguese work permit (required).
We provide a competitive salary package that includes:
- A fixed-term contract renewable every year;
- Full-time employment with rotating shifts depending on the project;
- Intensive training to kick-start your career;
- A relocation package for international candidates, including reimbursement of initial flight expenses, airport pick-up, yearly two-way flight tickets, and assistance with paperwork and accommodation;
- Private health insurance after 6 months of contract;
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company;
- Portuguese public holidays and 22 days of paid annual leave.
We are a multinational organization based in Lisbon, recognized as one of the best sales and customer service solutions providers in the world. Our company values diversity, inclusivity, and employee growth. If you're looking for a challenging role that offers opportunities for professional development and personal growth, we encourage you to apply.
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