Global Customer Service Expert for Northern Portugal

Há 7 dias


Braga, Braga, Portugal Phiture Tempo inteiro

At Phiture, we're seeking a talented Global Customer Service Expert to join our team in Northern Portugal. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service to clients across various languages.

About the Role

We're looking for an experienced and passionate individual who is fluent in French, Dutch, and German, with excellent communication skills in English. Your role will involve providing timely and effective solutions to customers' queries, resolving issues promptly, and maintaining accurate records of customer interactions.

In this dynamic and fast-paced environment, you'll have the opportunity to work closely with various teams to provide seamless support to our clients. Your ability to think critically, remain calm under pressure, and demonstrate empathy towards customers will be essential in ensuring their satisfaction.

Key Responsibilities
  • Deliver exceptional customer service in French, Dutch, and German via phone, email, and chat.
  • Resolve customer inquiries, issues, and complaints quickly and professionally.
  • Document customer interactions accurately and follow up to ensure full resolution of any outstanding issues.
  • Provide valuable feedback to improve customer service processes and enhance the customer experience.
  • Be the go-to expert for customer queries, offering clear, helpful, and informative responses.
Requirements

To succeed in this role, you'll need:

  • Fluency in French, Dutch, and German (both written and spoken).
  • Excellent communication skills in English for internal communication.
  • Previous experience in customer service or a call center is beneficial but not mandatory.
  • A positive attitude, solution-focused mindset, and ability to handle challenges with care and professionalism.
  • Comfortable using CRM systems and other customer service tools to assist customers efficiently.
  • Location: Based in Northern Portugal.
What We Offer

As a valued member of our team, you'll enjoy:

  • A competitive salary package.
  • Meal and transport allowances.
  • Health insurance.
  • A multicultural and dynamic work environment.
  • Career growth opportunities within a rapidly expanding international company.
  • A supportive and inclusive team.
About Northern Portugal

Northern Portugal offers a unique blend of vibrant city life and peaceful countryside, making it an ideal location for those seeking a balanced lifestyle. Our remote working setup allows you to enjoy all the benefits of this region while contributing to a global company.



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