Senior Customer Experience Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
Unlock Your Potential as a Customer Success Manager

We are seeking a highly skilled and experienced Customer Success Manager to join our team in Lisbon. As a key member of our Global Scaled Customer Success organization, you will be responsible for delivering exceptional customer experiences across multiple segments, from small retail customers to larger enterprise organizations.

About the Role:

  • Work closely with customers to understand their needs and provide tailored solutions to drive growth and satisfaction.
  • Develop deep expertise in Zendesk's products and features to deliver recommendations and consultations that drive quick wins and long-term value.
  • Cross-functionally collaborate with various teams, including Advocacy/Support, Sales, Renewals, and Professional Services, to ensure seamless customer experiences.
  • Use data and insights to inform your approach and make strategic decisions to mitigate risk and drive growth.

Your Background:

  • At least 3 years of experience in Customer Success or Account Management.
  • Proven track record of identifying business objectives and mapping solutions to drive results.

What We Offer:

  • A competitive salary range of €60,000 - €80,000 per annum, depending on experience.
  • A dynamic and fast-paced work environment that fosters growth and development.
  • The opportunity to work with a diverse book of customers across multiple industries and make a significant impact from day one.

Why Phiture?

We're a innovative company that values creativity, teamwork, and customer success. Our goal is to empower our customers to achieve their full potential, and we're looking for talented individuals like you to join our journey.



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