SMB Account Executive
2 semanas atrás
Drive Growth with Zendesk
Unlock new opportunities and drive revenue growth with Zendesk as our SMB Account Executive
About the Role
As an SMB Account Executive, you will be responsible for acquiring new customers and developing strategies for account expansion. You will manage and nurture customer relationships, ensuring high satisfaction and retention levels. Proactively identifying and pursuing opportunities to cross-sell additional products and services to existing customers will be a key part of your role.
Key Responsibilities
• Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion
• Manage and nurture customer relationships, ensuring high satisfaction and retention levels
• Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers
• Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies
• Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion
• Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases
• Consistently develop a robust pipeline of qualified opportunities, accurately tracking details and sales stages in Salesforce
• Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals
• Collaborate with internal teams to enhance sales strategies and streamline sales execution
What We Offer
Zendesk is committed to offering our employees a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn, while also giving our people the flexibility to work remotely for part of the week. We believe in offering our people a sense of calm in the chaotic world of customer service. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere.
About Zendesk
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences—and we stick with it in our workplace. We are an equal opportunity employer and proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
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