Cryptocurrency Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Dmt Labs Tempo inteiro

Role Overview

At Dmt Labs, we're looking for a highly motivated Junior Customer Support Specialist to join our trading department. As a key member of our team, you'll play a vital role in driving client satisfaction and supporting seamless trading experiences.

Responsibilities

  • Engage with clients, answer inquiries, and assist with account issues.
  • Monitor and log data for trend analysis, using tools like Excel to maintain high-quality service.
  • Collaborate with other departments to streamline client support and enhance processes.

Requirements

  • Excellent English Communication skills – Both written and spoken, to build rapport with clients.
  • Organized & Detail-Oriented – Able to manage tasks and focus on quality service.
  • Tech-Savvy – Familiarity with Excel or Google Sheets; comfort with data tools is a plus.
  • Interest in Finance or Crypto – A foundational understanding of finance or crypto markets is advantageous but not required.

Benefits

  • Reimbursement for courses
  • Performance bonus

Working Hours

  • Day shift
  • Night shift
  • 12-hour shift

Language Requirement

  • Portuguese Not Required

At Dmt Labs, we're committed to providing a solid foundation for a career in crypto support and trading. If you're passionate about delivering exceptional client experiences and working in a fast-paced environment, we encourage you to apply.



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