Cryptocurrency Support Specialist
Há 1 mês
Role Overview
At Dmt Labs, we're looking for a highly motivated Junior Customer Support Specialist to join our trading department. As a key member of our team, you'll play a vital role in driving client satisfaction and supporting seamless trading experiences.
Responsibilities
- Engage with clients, answer inquiries, and assist with account issues.
- Monitor and log data for trend analysis, using tools like Excel to maintain high-quality service.
- Collaborate with other departments to streamline client support and enhance processes.
Requirements
- Excellent English Communication skills – Both written and spoken, to build rapport with clients.
- Organized & Detail-Oriented – Able to manage tasks and focus on quality service.
- Tech-Savvy – Familiarity with Excel or Google Sheets; comfort with data tools is a plus.
- Interest in Finance or Crypto – A foundational understanding of finance or crypto markets is advantageous but not required.
Benefits
- Reimbursement for courses
- Performance bonus
Working Hours
- Day shift
- Night shift
- 12-hour shift
Language Requirement
- Portuguese Not Required
At Dmt Labs, we're committed to providing a solid foundation for a career in crypto support and trading. If you're passionate about delivering exceptional client experiences and working in a fast-paced environment, we encourage you to apply.
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