Portugal Customer Service Representative Opportunity
2 semanas atrás
Immerse yourself in a rewarding career as a Customer Service Representative with Buscojobs Portugal, located in the vibrant city of Porto. This role offers an exceptional chance to grow professionally and personally while making a meaningful impact on our clients' businesses.
As a valued member of our team, you will play a crucial role in ensuring that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
About Our Client:
Our Client Overview
Our client specializes in mobile payments and supports small and medium businesses by providing innovative solutions. With a strong presence in over 70 countries, they empower well-known brands to improve their businesses with technology and integrated solutions.
Your Key Responsibilities
- Provide technical support and troubleshooting for hardware (e.g., card readers) and software issues via phone and/or chat.
- Guide customers through the setup and usage of mPOS systems.
- Assist viewers with inquiries in French, offering accurate and real-time answers.
- Contribute to creating brand engagement for our clients.
Requirements and Qualifications
To succeed in this role, you should possess:
- A high level of French (written and oral) and fluent in English (B2).
- Familiarity/aptitude with smart electronic devices.
- Proficient PC skills.
- Excellent communication skills (ability to communicate technical issues in non-technical terms).
- The ability to operate in high-pressure situations.
What We Offer
In return for your hard work and dedication, we offer:
- A competitive salary of approximately €25,000 per annum, depending on experience.
- Indefinite contracts (negotiable based on experience and client needs).
- A central location in Porto, Portugal, with opportunities for growth and professional development.
- Career development programs, specialized courses, and language classes.
- Bring-a-friend (referral) bonus opportunities.
We strive to create a diverse and inclusive work environment, free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications.
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