Portugal Customer Service Representative Opportunity

2 semanas atrás


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

Immerse yourself in a rewarding career as a Customer Service Representative with Buscojobs Portugal, located in the vibrant city of Porto. This role offers an exceptional chance to grow professionally and personally while making a meaningful impact on our clients' businesses.

As a valued member of our team, you will play a crucial role in ensuring that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

About Our Client:

Our Client Overview

Our client specializes in mobile payments and supports small and medium businesses by providing innovative solutions. With a strong presence in over 70 countries, they empower well-known brands to improve their businesses with technology and integrated solutions.

Your Key Responsibilities

  • Provide technical support and troubleshooting for hardware (e.g., card readers) and software issues via phone and/or chat.
  • Guide customers through the setup and usage of mPOS systems.
  • Assist viewers with inquiries in French, offering accurate and real-time answers.
  • Contribute to creating brand engagement for our clients.

Requirements and Qualifications

To succeed in this role, you should possess:

  • A high level of French (written and oral) and fluent in English (B2).
  • Familiarity/aptitude with smart electronic devices.
  • Proficient PC skills.
  • Excellent communication skills (ability to communicate technical issues in non-technical terms).
  • The ability to operate in high-pressure situations.

What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of approximately €25,000 per annum, depending on experience.
  • Indefinite contracts (negotiable based on experience and client needs).
  • A central location in Porto, Portugal, with opportunities for growth and professional development.
  • Career development programs, specialized courses, and language classes.
  • Bring-a-friend (referral) bonus opportunities.

We strive to create a diverse and inclusive work environment, free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications.



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