Senior Customer Support Representative for German-Speaking Clients in Lisbon

Há 4 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
About the Role

We are seeking an experienced Senior Customer Support Representative to join our team in Lisbon. As a key member of our support team, you will be responsible for providing top-notch service to our German-speaking clients through various communication channels.

Key Responsibilities
  • Provide technical assistance and troubleshooting services to customers via phone, email, and chat platforms.
  • Resolve customer inquiries and issues related to our products and services in a timely and efficient manner.
  • Offer clear and concise information to customers, guiding them through solutions and ensuring a positive experience.
  • Maintain accurate records of customer interactions and update knowledge on products and services to provide precise support.
  • Collaborate with colleagues to escalate and resolve complex technical issues, fostering a spirit of teamwork and cooperation.
Requirements
  • Native proficiency in German and B2-level English language skills.
  • Excellent communication skills, both written and verbal, to effectively interact with clients and colleagues.
  • Prior experience in customer support or technical support roles is preferred but not essential.
  • Ability to work independently and as part of a dynamic team, demonstrating flexibility and adaptability.
  • Strong problem-solving skills and attention to detail to ensure high-quality service delivery.
Work Schedule

The successful candidate will work on a rotational shift schedule, Monday to Friday from 8:00 AM to 8:00 PM (8 hours per day) and Saturday to Sunday from 8:00 AM to 5:00 PM (5 days per week).

Benefits
  • A competitive salary based on experience, ranging from €28,000 to €38,000 per annum.
  • Opportunities for career advancement and professional development within our company.
  • A collaborative and inclusive work environment that values diversity and employee well-being.
  • Additional perks and incentives to enhance job satisfaction and overall experience.


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