B2B Sales Project Manager Position in Lisbon Portugal

1 semana atrás


Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro

About Us



Webhelp is a French multinational BPO company dedicated to making business more human for the world's most exciting brands. With over 120,000 game-changers from more than 140 locations in 60 countries, we offer a unique opportunity to be part of a multicultural team and work on diverse projects for progressive B2C and B2B brands worldwide.



Your Role as Team Leader for B2B Sales Project



As an English-Speaking Team Leader for a B2B Sales Project, you will supervise, monitor, and develop a team of Customer Advisors. You will closely monitor SLA's and KPI's of the project, guaranteeing continuous monitoring and improvement by identifying performance gaps, analyzing root causes, and developing strategies to enhance results.



Key Responsibilities:




  • Supervise and develop a team of Customer Advisors
  • Closely monitor SLA's and KPI's of the project
  • Identify performance gaps, analyze root causes, and develop strategies to improve results
  • Create an inspiring customer service environment focused on quality and high-level performance


Your Qualifications



To succeed in this role, you should have a high level of English (oral and written), at least one year of previous experience in Team Management, and in-depth knowledge of performance metrics (KPI's). Additionally, having good interpersonal and communication skills, including strong collaboration, influencing, and facilitation skills, would be beneficial.



What We Offer



We provide a competitive salary of €50,000 - €65,000 per annum, depending on experience, plus a monthly meal allowance paid in voucher card (net), private health insurance from day one, personal and career development programs, mentoring, flexible working hours, and opportunities to participate in growing multicultural projects. Work with us in a dynamic environment with people from over 75 nationalities and enjoy modern amenities, discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities.



Workplace: Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. Our workplace is located in Lisbon, Portugal.



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