Global Italian Customer Service Representative
Há 1 mês
Job Overview
">This position involves providing exceptional customer service to high-net-worth clients as an Italian-speaking customer support specialist in a multinational concierge company. The ideal candidate will have native or fluent Italian skills, strong English communication abilities, and a passion for delivering top-notch service.
">Salary:
">The estimated annual salary for this role is between $45,000-$60,000 USD, depending on experience and qualifications.
">Job Responsibilities
">As a customer service representative, your daily tasks will include managing client relationships, processing digitized requests for services such as traveling, lifestyle, and special occasions, performing inbound/outbound calls and written communication, completing daily tasks efficiently, maintaining accuracy and security of customer information, identifying and escalating issues, composing thoughtful responses, researching information, monitoring multiple tasks, and meeting targets and goals.
">Requirements and Qualifications
">To succeed in this role, you must have:
">* Native or proficient level of Italian (C2)
">* Advanced level of English (at least C1) both verbal and written
">* Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
">* Courtesy, active listening, availability, and personalized follow-up
">* Customer-oriented, willingness to provide personalized care
">* Attention to detail and quality of service: thoroughness, precision, reliability
">* People-oriented, value-added interpersonal skills
">* Use of Office and CRM tools
">* Life experience to apply to managing situations
">* Early adopter of technology
">* Ability to interact positively with peers and supervisors
">* Must hold EU citizenship or valid work permit for Portugal
">Benefits
">The company offers a range of benefits, including a signing bonus, relocation package, competitive wages, paid professional training, private healthcare and dental insurance after six months, growth opportunities through various development programs, fun and engaging company-wide initiatives, and job stability.
">About the Company
">Sitel Corp. is a worldwide leader in concierge and loyalty services, committed to providing memorable associate experiences and improving the quality of life for its employees.
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