Senior Business Operations Director

Há 7 dias


Lisboa, Lisboa, Portugal Conectys Tempo inteiro

**Job Summary**

We are seeking an experienced Senior Business Operations Director to lead our service delivery team at Conectys. This key leadership position will be responsible for planning, organizing, and implementing all activities related to assigned projects.

Main Responsibilities:

  • Strategic Planning: Develop and implement plans to improve project performance and processes, ensuring seamless execution and maximum efficiency.
  • Clients Management: Coordinate client communication, escalate and resolve issues in a timely manner, fostering strong relationships and maintaining high levels of client satisfaction.
  • Revenue Growth: Focus on maximizing revenue and margin at account level, ensuring accurate invoicing and meeting or exceeding financial targets.
  • Process Improvement: Regularly review and optimize rules, procedures, workflows, and processes to ensure efficiency, effectiveness, and compliance.
  • Talent Acquisition: Collaborate with HR to recruit new employees in crucial roles within the company or externally, ensuring the right talent is hired to meet business needs.
  • Performance Reporting: Provide weekly, monthly, and quarterly business reviews, highlighting successes and opportunities for growth and improvement.
  • C-level Communication: Work closely with clients' management teams, providing and receiving feedback and direction to ensure alignment and achievement of shared goals.

Requirements:

  • English Proficiency: C1 level of English, both written and spoken.
  • Experience: Min. 5 years of operational management experience, with at least 3 years in BPO sector (client management experience preferred).
  • Team Management: Proven ability to manage large teams of 300+.
  • Skills: Excellent problem-solving and critical-thinking skills, good attention to detail, solid knowledge of industry standards, and ability to create policies and procedures.
  • Leadership: Strong leadership and negotiation skills, proficiency with Microsoft Office applications, and analytical skills.

What We Offer:

  • Competitive Salary: €60,000 - €80,000 per year (dependent on experience).
  • Benefits: Flexible working schedule, private medical insurance, Multisport card, learning programs, and wellness activities.

About Conectys:

Conectys is a leading provider of customer experience solutions, delivering innovative and effective services that drive business results for our clients.



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