Multilingual Customer Service Representative for International Airline

Há 4 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Join Cross Border Talents, a leading recruitment agency, as we partner with one of Portugal's renowned airline companies. As a Customer Service Representative, you will play a pivotal role in delivering exceptional support to airline customers.

**About the Role**

We are seeking an individual fluent in European Portuguese (C1 level) and Italian (B1-B2 level), with strong English communication skills. You will be based in Lisbon and required to work on-site in rotating shifts from Monday to Sunday (40 hours/week).

Key Responsibilities:

  1. Provide top-tier customer service via phone and email in Portuguese.
  2. Resolve customer issues and answer questions related to airline services and products.
  3. Assist with inquiries regarding the frequent flyer program.
  4. Manage customer processes, including updates on ongoing cases.
  5. Log all customer interactions accurately in the system.
  6. Handle offline tasks, including forms, emails, and tickets.
  7. Meet or exceed productivity targets.
  8. Escalate any critical customer issues when necessary.

About the Training and Onboarding:

Our comprehensive training covers customer service skills, product knowledge, and system usage. Training duration is approximately 20 working days, 8 hours/day.

About the Offer:

* Starting base salary: €820/month + allowances
* Variable bonus up to €100/month, based on performance
* 12-month employment term with potential extension and a pathway to a permanent contract
* Private health and dental insurance upon contract signing

Based on your excellent communication skills and passion for delivering exceptional customer experiences, we believe you would thrive in this role. If you are looking for a challenging opportunity that offers room for growth and professional development, please apply.



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